Return & Refund Policy

Return & Refund Policy

At VibeMartDeals, we want our customers to have a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what was ordered, you may request a return or refund in accordance with this policy.

1. Eligibility for Return

A return request may be accepted when:

  • The product is damaged or defective on arrival.
  • You received an incorrect product.
  • The product received is materially different from the product description or order.
  • The product is eligible for return as specified on its product page.

Return eligibility may vary by product category. Certain products may be non-returnable due to hygiene, safety, customization, perishability, or other legitimate reasons. Any such restriction will be mentioned on the relevant product page wherever applicable.

2. Return Request Period

Customers should contact us as soon as possible after receiving the order and preferably within 7 days of delivery for eligible return requests.

For damaged or incorrect products, customers should contact us promptly and provide photographs/videos of the product and packaging when requested.

3. Condition of Returned Products

Where a return is approved, the product should generally be:

  • Unused and in its original condition
  • Returned with original packaging, tags, accessories, manuals, and other included items
  • Accompanied by the order details/invoice where applicable

Products that have been used, damaged after delivery, altered, or returned without required accessories may be rejected, subject to applicable consumer rights.

4. How to Request a Return

To request a return, contact us at:

Email: manveerkhosa1998@gmail.com
Phone: 9698810001

Please include your order number, reason for return, and supporting photographs/videos where applicable.

After reviewing the request, we will inform you whether the return is approved and provide the next steps.

5. Refunds

Once an approved return is received and inspected, the refund will be processed through the applicable payment method, subject to the circumstances of the return.

The time taken for the amount to reflect in your bank account/card/payment account may depend on the payment provider or banking institution. will  refund within 10 days once approved

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly. Depending on the situation, we may provide a replacement, return, refund, or another appropriate resolution.

7. Cancellation

Cancellation requests should be made as early as possible. If an order has already been processed, packed, or shipped, cancellation may not be possible and the customer may need to follow the applicable return procedure.

8. Non-Returnable Products

Products specifically identified as non-returnable on their product page may not be eligible for return except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law.

9. Return Shipping

Where the return is due to an incorrect, damaged, defective, or materially misdescribed product, VibeMartDeals will determine the appropriate return-shipping arrangement.

For other approved returns, any applicable return-shipping cost will be communicated to the customer before the return is processed.

10. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law.

For questions about our Return & Refund Policy, please contact:

VibeMartDeals
Email: manveerkhosa1998@gmail.com
Phone: 9698810001